Hardware Reliability Engineer
2 weeks ago
ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.
Job SummaryWe are seeking a highly skilled Staff Hardware Reliability Engineer to join our team. As a key member of our Hardware Reliability Engineering team, you will be responsible for building hardware-specific tools that scale systems through automation and evolve ServiceNow's infrastructure to ensure optimal performance.
Key Responsibilities- Design and develop hardware-specific tools to automate system scaling and improve reliability
- Collaborate with external hardware partners to develop creative solutions that meet our high reliability standards
- Contribute to the development of our internal knowledge base by creating and maintaining documentation on hardware-related topics
- Work closely with operations teams to develop cross-team solutions that improve system reliability
- 6+ years of relevant work experience or 4+ years of experience with a Master's Degree in Engineering
- Proven problem-solving skills and experience with Unix/Linux operating systems internals and administration
- 3-5+ years of experience with enterprise-class server systems, including remote access management devices and firmware management
- 3-5+ years of experience with shell scripting and Python, including programming against RESTful APIs
- Excellent communication, conflict management, time management, and interpersonal skills
- Experience using the ServiceNow platform or ITIL Process and Change Management
At ServiceNow, we offer a dynamic and inclusive work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply.
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