Adherence Navigator Social Worker

3 weeks ago


Baltimore, Maryland, United States Lifelancer Full time
Job Description

We are seeking a skilled Adherence Navigator Social Worker to join our team at Lifelancer. As a key member of our patient support team, you will play a vital role in helping patients overcome challenges and achieve their treatment goals.

Key Responsibilities:

  1. Represent CareMetx and our clients by delivering excellent patient support that follows the CareMetx protocols and program materials.
  2. Provide patient and/or caregiver support, via telephone and other support channels, to address patient questions and concerns utilizing program specific approved talking points.
  3. Build trust-based patient relationships based on empathy and a commitment to help the patient maximize his/her outcome from treatment.
  4. Engage each patient to overcome his/her barriers to adherence: knowledge, injection concerns, side effects, cost, motivation, HCP communication, etc.
  5. Document and maintain records of telephone interactions via a CRM platform.
  6. Utilize motivational interviewing and cognitive behavioral therapy techniques to promote positive patient outcomes.
  7. Participate in quality monitoring process where calls and electronic records are reviewed to ensure patient received the highest quality support possible.
  8. Recognize financial, medical, and legal risks based on data collected during patient interactions and follow appropriate procedures protocols.
  9. Protect confidential patient health information (PHI) in accordance with HIPAA Standards and other associated regulatory bodies.
  10. Complies with all appropriate program policies and procedures.

Requirements:

  • Bachelor of Social Work (minimum)
  • Previous experience counseling patients over phone and/or video
  • Proficient in use of CRM technology

Preferred Qualifications:

  • Experience counseling cardiovascular patients
  • Experience with patient adherence counseling
  • Bilingual (Spanish)
  • 2 years professional experience

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Salary: $60,991.92 - $84,711.38

Lifelancer is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.


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