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Hostess - Giana Restaurant

2 months ago

Easton, Massachusetts, United States Giana Restaurant LLC Full time
Job Description

Job Title: Hostess

Company: Giana Restaurant LLC

About Giana Restaurant LLC:

Giana Restaurant LLC is a high-end dining establishment, situated in a prime location. Our unwavering commitment to culinary excellence, impeccable service, and an elegant atmosphere distinguishes us as the quintessential destination for those with refined tastes. At Giana Restaurant LLC, we take pride in creating memorable dining experiences that exceed expectations.

Position Overview:

Giana Restaurant LLC is seeking a poised and welcoming Hostess to be the first point of contact for our esteemed guests. As a Hostess, you will set the tone for our guests' visit by creating a warm and inviting atmosphere, managing reservations, and ensuring that every guest feels truly valued. This position offers the opportunity to be a part of a dynamic team in a new upscale American restaurant, where hospitality is paramount.

Key Responsibilities:

  • Guest Reception: Warmly welcome and greet guests upon arrival, creating a positive first impression.
  • Reservation Management: Effectively manage reservations and seating arrangements, ensuring optimal table utilization.
  • Guest Relations: Provide attentive and personalized service to guests, addressing their inquiries and special requests.
  • Cooperation: Collaborate closely with the waitstaff and management to coordinate seating and ensure a seamless dining experience.
  • Seating: Escort guests to their tables and present menus, making guests feel comfortable and informed.
  • Waitlist Management: Maintain an organized waitlist, accurately estimating wait times, and notifying guests when their tables are ready.
  • Ambiance: Help maintain the restaurant's ambiance by keeping the reception area clean, organized, and aesthetically pleasing.
  • Communication: Relay important information to the kitchen and service staff to facilitate efficient service.
  • Problem Resolution: Address and resolve guest concerns or issues promptly and professionally.
  • Upkeep: Assist with various administrative tasks, such as confirming reservations and managing the coat check.

Requirements:

  • Qualifications:
    • Exceptional interpersonal and communication skills.
    • Poise, professionalism, and a friendly demeanor.
    • Strong organizational abilities, with an eye for detail.
    • Ability to handle stressful situations gracefully.
    • A passion for delivering top-notch guest experiences.
    • Previous experience in a hostess or customer service role is a plus.
  • Benefits:
    • Competitive hourly wage and opportunities for tips.
    • Competitive Benefits
    • Training in hospitality and guest service.
    • A dynamic and inclusive work environment.
    • Opportunities for career growth within the restaurant.