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Rooms Division Manager
2 months ago
We are seeking a highly skilled and experienced Director of Rooms to join our team at The Crescent Hotels Group. As a key member of our leadership team, you will be responsible for overseeing the Rooms Division and ensuring that our guests receive exceptional service and a memorable experience.
Key Responsibilities- Leadership and Management: Provide guidance and leadership to the Rooms Division team, ensuring that they are equipped to deliver exceptional service and meet the high standards of our hotel.
- Quality and Compliance: Implement and manage our daily quality process, ensuring that our hotel meets the Crescent standards of product and performance. Disseminate feedback from guest comment cards and service failure measurements, and coach team members accordingly.
- Staffing and Training: Interview, hire, train, and recommend performance evaluations for team members. Provide open communication and recommend discipline and/or termination when necessary.
- Communication and Problem-Solving: Communicate clearly and effectively with team members, guests, and other departments. Field guest complaints and conduct thorough research to develop effective solutions.
- Financial Management: Prepare forecast expenses and actual results for the Rooms Division revenue and expenses. Review Security logs daily for significant incidents and coordinate with department heads to enforce policy and improve service.
- Collaboration and Planning: Work closely with the General Manager to establish and monitor policies and guidelines in the day-to-day operation of the hotel. Plan, organize, and chair hotel meetings as necessary.
- Adaptability and Safety: Be adaptable to change in your work area and in hotel procedures. Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, and effectively reporting safety hazards and safety concerns.
To be successful in this role, you will need:
- Excellent Communication Skills: Ability to communicate effectively with team members, guests, and other departments.
- Leadership and Management Skills: Proven ability to lead and manage a team, with a focus on delivering exceptional service and meeting high standards.
- Problem-Solving and Analytical Skills: Ability to analyze problems and develop effective solutions, with a focus on guest satisfaction and hotel profitability.
- Financial Management Skills: Ability to prepare forecast expenses and actual results, and review Security logs for significant incidents.
- Adaptability and Flexibility: Ability to adapt to change in your work area and in hotel procedures, with a focus on delivering exceptional service and meeting high standards.
