Leadership Team Member

4 days ago


Lenexa, Kansas, United States CommunityAmerica Credit Union Full time

About the Role

We are seeking an experienced Leadership Team Member to join our Member Experience team at CommunityAmerica Credit Union. As a Senior Service Operations Manager, you will play a key role in leading our Member Service Center team to deliver exceptional member experiences.

Your primary responsibilities will include:

  • Providing strategic leadership and guidance to team members to ensure they have the necessary skills to deliver exceptional member experiences.
  • Developing and implementing effective strategies to improve member satisfaction, call and video teller session efficiency, and employee product knowledge and training.
  • Collaborating with other departments to ensure seamless operations and enhance member experience.
  • Leading and managing a high-performing team to achieve individual, team and organizational goals.

What We Offer

In addition to a competitive salary, we offer a range of benefits including:

  • A comprehensive health insurance package.
  • A 401(k) retirement plan with company match.
  • Generous paid time off and holidays.
  • Ongoing training and development opportunities.

Estimated Salary: $75,000 - $95,000 per year



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