Leadership Team Member
4 days ago
About the Role
We are seeking an experienced Leadership Team Member to join our Member Experience team at CommunityAmerica Credit Union. As a Senior Service Operations Manager, you will play a key role in leading our Member Service Center team to deliver exceptional member experiences.
Your primary responsibilities will include:
- Providing strategic leadership and guidance to team members to ensure they have the necessary skills to deliver exceptional member experiences.
- Developing and implementing effective strategies to improve member satisfaction, call and video teller session efficiency, and employee product knowledge and training.
- Collaborating with other departments to ensure seamless operations and enhance member experience.
- Leading and managing a high-performing team to achieve individual, team and organizational goals.
What We Offer
In addition to a competitive salary, we offer a range of benefits including:
- A comprehensive health insurance package.
- A 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Ongoing training and development opportunities.
Estimated Salary: $75,000 - $95,000 per year
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