Seasonal Ambassador

### Job Description

#### Sales and Customer Experience

As a Seasonal Ambassador at Lush Handmade Cosmetics, you will be responsible for delivering a world-class customer experience to every customer who walks through our doors. You will utilize the StoreForce dashboard results and seek feedback to exceed sales goals, taking ownership of your results and actively working to grow your contribution to the store's overall sales.

#### Building the Brand

You will educate customers on our brand values, including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. You will expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.

#### Product Passion

You will continually expand your product knowledge with ongoing learning and diving deep into all things Lush. You will stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.

#### Team Involvement

You will utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales. You will take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge, and abilities.

#### Operational Excellence

You will be punctual, reliable, and present at work. You will actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates. You will maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.

### Qualifications

#### Required

* Excellent customer service skills
* Flexibility to adapt to changing situations and priorities in a fast-paced environment
* Knowledge and passion for skincare, natural beauty, and ethical business
* Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

#### Preferred

* Experience with consultation-based customer service models
* Strong problem-solving skills to address issues that arise in day-to-day operations
* Experience working in a team environment
* Experience working in skincare or cosmetics
* Experience in cross cultural collaboration and DEIB or social justice training
* Fluency in Spanish, French, or other languages

### Compensation

$14.50-$14.50 USD

### About Lush Handmade Cosmetics

Lush Handmade Cosmetics is a company that values diversity, equity, and inclusion. We recognize that our business operates on Indigenous territory across Turtle Island and are committed to reconciliation and decolonization. We are a guest on this land and are working to repair past harm in allyship with Indigenous People everywhere.

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