Office Operations Manager

6 days ago


Chester, Virginia, United States H&R Block Full time

The Operations Admin role at H&R Block offers a unique blend of administrative support and technical expertise.

You'll be responsible for providing administrative support within a District or multiple Districts, including operational and hiring support, ordering supplies, and general administrative duties.

As a key point of contact for technical support, you'll use your analytical and problem-solving skills to resolve user incidents and ensure seamless support to our customers.

With 1-3 years of administrative experience and a passion for delivering exceptional service, you'll excel in this role.

Key Responsibilities:

  • Support the District Operations Coordinator (DOC) in hiring efforts and administrative tasks
  • Manage office supplies and materials, ensuring timely delivery and resolution of issues
  • Collaborate with teams to resolve technical issues and improve overall support quality
  • Stay up-to-date with industry trends and best practices in customer service and technical support
  • Develop a comprehensive understanding of product or products supported by the department

Requirements:

  • High school diploma or equivalent
  • 1-3 years Administrative experience
  • Customer service experience
  • Analytical and problem-solving skills
  • Strong organizational and project coordination skills
  • Excellent communication skills
  • Ability to interact with various levels of associates
  • Ability to communicate effectively on the telephone, email, and chat
  • Experience with Microsoft operating systems and software applications

About Our Team:

H&R Block values collaboration, diversity, and inclusivity. We're passionate about helping our clients achieve their goals and make informed financial decisions.



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