Retail Store Manager
2 weeks ago
Ace Hardware is seeking a qualified retail manager to oversee the daily operations of our stores. As a retail manager, you will be responsible for ensuring that associates provide exceptional customer service, while achieving sales goals.
Key Responsibilities:- Train, coach, and develop associates using our S.A.L.E.S. process.
- Implement the marketing strategy to include in-store promotions, local and national advertising, and events.
- Resolve customer and employee issues in a timely and satisfactory manner.
- Lead the associate team to meet and exceed store goals.
- Be proficient in all store technology, including the POS system.
- Develop ideas to increase store traffic and implement and execute those ideas at retail.
- Monitor daily cash reports, employee scheduling, progressive discipline, product ordering, inventory management, and operational efficiencies.
- Possess a vast product knowledge of hardware-related products along with a willingness to learn.
- Minimum of 5 years retail management experience.
- Strong leadership and analytical skills.
- Superior customer service skills.
- Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
- Strong problem-solving and organizational skills.
- Ability to lead and develop others.
- Able to handle multiple projects and tasks with a high attention to detail.
- Knowledge of retail computer systems, MS Word, and Excel a plus.
- Ability and willingness to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business.
- Ability to stand for an extended period of time and lift up to 40 lbs.
- Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set forth.
Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. At Ace, you have the opportunity to grow with the company in a fun and active work environment. Our mission is to provide quality and convenient solutions to our local communities. We exist to help others.
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