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Customer Service Associate

1 month ago

Bradenton, Florida, United States U-Haul Full time
Customer Service Representative Job Description

U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.

Responsibilities:
  • Assist customers with U-Haul products and services, providing personalized support and resolving issues in a timely manner.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and safety.
  • Answer customer questions and provide education on U-Haul products and services, promoting a positive and informative experience.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, requiring certification and adherence to safety protocols.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services.
Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We strive to provide a safe and supportive work environment for all team members.