Unified Communications Specialist
2 days ago
We are seeking a highly skilled Unified Communications Specialist to join our team at Leidos. As a key member of our Network Operations Center (NOC), you will be responsible for conducting network and telecommunications system incident investigation, monitoring DoD-wide voice/video support hardware and services, and maintaining, troubleshooting, and repairing network devices.
Key Responsibilities- Conduct network and telecommunications system incident investigation and analysis
- Monitor DoD-wide voice/video support hardware and services, including voice telephony switching, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems
- Maintain, troubleshoot, document, and repair network devices, including phone systems, call managers, VTCs, network infrastructure, and trunk circuits
- Analyze network and telecommunications alarms and identify potential issues/solutions
- Identify, recommend, and implement simple solutions for smooth continuing operation of the DISN network as capacity needs change
- Conduct training of newly hired technicians
- Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems
- Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints
- Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms
- General understanding of IP and transport network topologies
- High School Diploma and 3-5 years of relevant technical experience
- Must hold Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date
- Ability to participate in a 24/7 shift work environment, to include working nights and weekends
- Must have an active, in-scope US Top Secret Government issued security clearance, with the eligibility to obtain a Top Secret/SCI clearance upon offer award
- Knowledge surrounding two or more of the following: Routers, Switches, PRI's, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration
- Understanding of Session Initiated Protocol (SIP) messaging
- Technical Control Facility experience
- Ticketing systems experience is a plus
- Network+, CCNA, JNCIA, and similar/relevant certifications are also desirable
- Customer service experience
- Associates or Bachelor's degree desirable
Leidos is a leading provider of innovative solutions for the defense, intelligence, and homeland security markets. We are committed to delivering exceptional results and making a positive impact on our customers and the communities we serve.
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