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Retail Operations Supervisor

2 months ago

Marquand, Missouri, United States Chico's FAS Full time

Retail Operations Supervisor - Chico's

Job Reference: 2973

Brand: Chico's

Category: Store Management

Job Type: Full-time

Location: Fashion Mall at Keystone, Indianapolis, IN

Employment Type: Full-time

Join our stylish team, committed to creating a fashionable and engaging environment that encourages women to showcase their unique style.

POSITION OBJECTIVE:

The Retail Operations Supervisor plays a crucial role in assisting the Store Manager in fostering a customer-centric and product-driven sales culture. This position emphasizes our core values and guiding principles in all store functions, including overseeing sales operations, safeguarding assets, and managing human resources to ensure an exceptional customer experience and optimal profitability. We are passionate about our work and believe that our teams create an extraordinary workplace for learning and growth.

FUNCTIONAL RESPONSIBILITIES:

Performance Culture

Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement in-store business and sales strategies.

Sets and communicates clear expectations, holding the store team accountable for meeting all brand, performance, and conduct standards.

Manages payroll and supply budgets effectively.

Oversees essential operational tasks such as scheduling, conducting shrink audits, managing physical inventory, and ensuring accuracy in payroll documentation.

Handles all financial activities in compliance with company policies, including cash management, price adjustments, and merchandise handling; ensures accuracy in all register transactions.

Ensures adherence to all relevant laws, loss prevention protocols, and operational procedures; provides training to associates to reinforce proper controls.

Administers all operational processes, including inventory management, daily merchandise replenishment, and preparation for physical inventories.

Maintains visual merchandising standards and overall store organization that reflect the Brand's identity.

Fosters a high-performance culture, motivating the sales team to achieve set sales and productivity targets.

Trains and mentors the sales team to ensure comprehensive product knowledge both online and in-store.

Building High Performing Teams

Inspires and motivates the store team, cultivating a shared vision while exemplifying core values.

Encourages an inclusive and collaborative approach to problem-solving.

Communicates effectively with store teams and the Store Manager to lead positive transformations.

Seeks opportunities for personal development and actively seeks feedback to enhance leadership skills.

Customer Experience

Demonstrates, teaches, and promotes the principles of Exceptional Personal Service (EPS), ensuring a seamless omni-channel experience.

Models sales expectations by employing various techniques and sharing product knowledge with customers; assists in recommending merchandise based on customer preferences.

Ensures timely resolution of customer inquiries and concerns.

Guarantees a swift and efficient checkout experience, staying informed on policies regarding payments, returns, and exchanges.

Ensures the team maintains consistent communication with clients through customer engagement initiatives.

Talent Development

Assists in the recruitment, hiring, and development of a high-performing team.

Supports and follows up on all training programs and seminars.

Evaluates and coaches the store team on performance metrics.

Collaborates with the Store Manager to address human resources matters promptly and effectively.

Promotes team engagement by recognizing and rewarding exceptional performance.

Ensures compliance with all employment practices and policies.

Other responsibilities as assigned.

QUALIFICATIONS:

High School diploma or equivalent.

2+ years of experience in retail management preferred.

Must be at least 18 years of age.

Excellent verbal and written communication skills.

Able to learn and adapt to technology utilized by the company.

Demonstrated exceptional customer service skills with a proven track record in sales and leadership.

Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.

Exemplary leadership qualities, training, and team-building skills.

Knowledge of the administrative aspects of store operations.

Able to communicate effectively with customers and staff.

Regular attendance is essential to ensure adequate coverage for company objectives. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL REQUIREMENTS:

Constant walking/standing throughout the shift.

Occasional lifting of up to 50 lbs.

Frequent climbing during the shift.

Due to our growth, we are continuously accepting applications for top talent to join our store teams. When positions become available, we will review applications to match qualifications with position requirements. Accommodation is available for applicants with disabilities during the application process.

Chicos FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.