Software Professional
3 days ago
We are a leading provider of cloud contact center solutions. Our team of experts has delivered over 500 successful projects, and we have been recognized as one of the top certified implementation partners by NICE. We pride ourselves on our innovative approach, customer-centric focus, and commitment to excellence.
Job Description:
We are seeking a skilled Software Engineer to join our team. The ideal candidate will have experience in designing, developing, and testing software applications for cloud contact center platforms. The position involves working closely with other engineers, project managers, and team members to ensure successful project delivery.
Key Responsibilities:
- Design and develop software applications for cloud contact center platforms
- Collaborate with cross-functional teams to ensure successful project delivery
- Participate in code reviews and unit testing
- Troubleshoot and resolve issues identified during the QA process
Requirements:
- 5-8 years of experience in IVR and ACD development
- 4 or more years of CXone Studio scripting experience
- Strong understanding of CRM integration
- Experience with cloud telephony platforms such as Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform
- Bachelor's degree in computer science, IT, or engineering
Benefits:
We offer a competitive salary range of $125,000 - $155,000 per year, depending on experience and qualifications. Additionally, we provide comprehensive benefits, including health insurance, dental and vision plans, EAP, critical illness insurance, and a 401(k) plan. We also offer professional training opportunities and a generous holiday schedule.
What We Offer:
- Competitive salary range of $130,000 - $160,000 per year
- Comprehensive benefits package, including health insurance, dental and vision plans, EAP, critical illness insurance, and a 401(k) plan
- Professional training opportunities and a generous holiday schedule
- Opportunity to work with industry-leading talented peers and contribute to our innovative approach
Our Culture:
We are a dynamic and collaborative team that values diversity and inclusion. We empower our employees to take ownership of their work and provide opportunities for growth and development. Our company culture is entrepreneurial and innovative, and we strive to make a positive impact in the industry.
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