Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to provide exceptional service to our customers and ensure their needs are met.
Key Responsibilities:
• Answer incoming customer inquiries via phone, email, or chat
• Provide accurate and timely information to customers regarding products, services, and promotions
• Assist customers with placing orders, processing returns, and resolving any issues or concerns
• Collaborate with the field sales team to ensure customer satisfaction
• Maintain customer records by updating account information and documenting interactions
• Perform data entry tasks to input customer information and update order details
• Analyze customer feedback and provide suggestions for improving products or services
Requirements:
• Excellent communication skills in English (verbal and written)
• Ability to communicate effectively with customers from diverse backgrounds
• Strong problem-solving skills and the ability to think quickly on your feet
• Previous experience in customer service or a related field is preferred
• Proficiency in data entry and navigating computer systems specifically Microsoft Office
What We Offer:
We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career advancement. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.
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