Customer Service Representative

3 weeks ago


Roxana, Illinois, United States Banner Fire Equipment, Inc. Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to provide exceptional service to our customers and ensure their needs are met.

Key Responsibilities:

• Answer incoming customer inquiries via phone, email, or chat

• Provide accurate and timely information to customers regarding products, services, and promotions

• Assist customers with placing orders, processing returns, and resolving any issues or concerns

• Collaborate with the field sales team to ensure customer satisfaction

• Maintain customer records by updating account information and documenting interactions

• Perform data entry tasks to input customer information and update order details

• Analyze customer feedback and provide suggestions for improving products or services

Requirements:

• Excellent communication skills in English (verbal and written)

• Ability to communicate effectively with customers from diverse backgrounds

• Strong problem-solving skills and the ability to think quickly on your feet

• Previous experience in customer service or a related field is preferred

• Proficiency in data entry and navigating computer systems specifically Microsoft Office

What We Offer:

We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career advancement. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.



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