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Client Support Specialist
2 months ago
Location
Red Lion, PA
Employment Type
Full Time
Required Education
High School Diploma or Equivalent
Work Schedule
Day Shift
Job Category
Administrative/Clerical
Position Summary
OBJECTIVE
Accountable for delivering exceptional service to all internal and external clients by leveraging comprehensive knowledge of company offerings and effectively communicating solutions to product and service inquiries.
KEY RESPONSIBILITIES
- Update customer records by maintaining accurate account information.
- Engage potential clients by addressing inquiries about products and services.
- Draft correspondence to gather additional customer details to resolve disputes.
- Maintain organized documentation for reference.
- Provide prompt feedback to the organization regarding service disruptions or client concerns.
- Ensure pricing accuracy and implement necessary adjustments.
- Procure materials and manage vendor invoices as well as customer billing.
- Oversee inventory management.
- Address and resolve customer complaints, coordinate material pickups, and process customer credits.
- Participate in special projects and assignments as needed.
- Safeguard all personally identifiable information and adhere to confidentiality and privacy standards, including compliance with applicable regulations.
This position does not include supervisory responsibilities.
SKILLS AND QUALIFICATIONS
- Prior experience in data entry is preferred.
- Strong communication and presentation abilities.
- Proficient in computer applications related to data entry.
- High School Diploma or Equivalent required.
- Capability to thrive in a fast-paced environment.
- Ability to work autonomously.
- Reasonable accommodations may be provided for individuals with disabilities to perform essential functions.
- Regularly required to stand, walk, sit, and use hands for various tasks.
- Frequently required to communicate verbally and listen.
- Occasionally required to reach with hands and arms.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- This role is situated in a professional office setting.
- Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely used.
- The noise level in the work environment is typically low to moderate.
This job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities. Responsibilities may change at any time with or without notice.
The Kraft Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
