Business Systems Analyst

4 hours ago


Hamtramck, Michigan, United States Little Caesars Full time
Build a Bigger, Better, Bolder Future:

At Little Caesars, we're committed to investing in our colleagues' growth and success. As a Business Analyst I, you'll play a key role in driving strategic projects and day-to-day production support across various systems. You'll work closely with business unit users and stakeholders to gather comprehensive business requirements, test scripts, and defect tracking.

Key Responsibilities:

  • Conduct and document detailed project feasibility assessments using requirement gathering techniques, business case development, and analysis.
  • Complete routine business impact analysis and document business flow of current and future state.
  • Lead work request meetings and ensure partnership with IT and the business area to gather business requirements completely, correctly, and in detail.
  • Manage multiple medium-complexity scale projects, including interviewing partner areas, business users, business SMEs, and IT to refine system effectiveness.
  • Recreate business requirements that meet the needs of all stakeholders.
  • Provide production support and root cause analysis.
  • Ensure completeness of business analysis, including business requirement walk-throughs, adjustments, and stakeholder sign-off.
  • Communicate with business users on system productivity, analysis of business system process flows, and assess impact on systems and ongoing reports.
  • Provide periodic analysis of business requirements, process flows, interaction between groups, and stakeholders, and status of deliverables.
  • Assist with test design and testing and work with Quality Assurance on User Acceptance testing and regression testing, including traceability from requirements to testing.

Requirements:

  • Bachelor's degree in Information Technology, Business, Communications, or equivalent experience.
  • Minimum of four (4) years' combined experience in development lifecycle experience, creation and execution of test experience, and writing functional specifications.
  • Prior experience with data mapping, writing test plans, and test cases, and working knowledge of SDLC Project methodologies.
  • Demonstrated flexibility, ability to deal with ambiguity, and willingness and ability to learn new skills.
  • Evidence of ability to build relationships, work on a team, and be supportive of team members.
  • Experience with MS Office products such as PowerPoint, Excel, and other project tools such as AT Task or MS Project.
  • Evidence of ability to manage multiple projects and requests, assess priorities, and work within tight deadlines.
  • Demonstrated ability to be collaborative, communicate clearly and effectively, both verbally and in writing.
  • Highly professional with a strong customer service orientation, commitment to meeting deadlines, and ability to multitask in a fast-paced and dynamic environment.

What We Offer:

  • A call center environment with multiple phone conversations and computer equipment noise.
  • Support clients on various work schedules, including 24 x 7 support to International stores and franchisees.

Equal Employment Opportunity:

Little Caesars is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

PRIVACY POLICY



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