Fitness Ambassador
1 week ago
Job Summary
The Fitness Ambassador will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities:
Front Desk Operations
- Greet members, prospective members, and guests, providing a superior level of customer service.
- Handle all front desk-related activities, including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Collect balances.
- Account Updates and Support
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Club Maintenance
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications
- Customer service/hospitality background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Required to be available on Saturdays and Sundays.
- Proficiency in typing.
About Us
At Planet Fitness - CA, we strive to provide a supportive and motivating environment for our members to achieve their fitness goals.
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