Fitness Ambassador

1 week ago


Los Angeles, United States Planet Fitness - CA Full time

Job Summary
The Fitness Ambassador will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests.


Key Responsibilities:


Front Desk Operations



  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle all front desk-related activities, including:

    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
    • Collect balances.


  • Account Updates and Support

    • Facilitate needed updates to members accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Club Maintenance

    • Assist in maintaining the neatness and cleanliness of the club.

Qualifications



  • Customer service/hospitality background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Required to be available on Saturdays and Sundays.
  • Proficiency in typing.

About Us


At Planet Fitness - CA, we strive to provide a supportive and motivating environment for our members to achieve their fitness goals.



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