Customer Service Representative
2 weeks ago
Dynamic Weapon Solutions is seeking a highly skilled and experienced Customer Service / Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling incoming calls, and performing various administrative tasks.
Key Responsibilities:
- Greet and welcome customers as they approach the front desk
- Answer all incoming calls and redirect them to the appropriate departments
- Receive and distribute letters, packages, and other mail
- Answer questions and address customer complaints
- Check and sort emails, and forward them to the relevant personnel
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Maintain a clean and organized front desk area
Requirements:
- Proven experience as a front desk representative or in a similar role
- Familiarity with office machines, such as fax and printer
- Excellent knowledge of Microsoft Office, particularly Word and Excel
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service skills are a must
Working Conditions:
This is a full-time position, and the successful candidate will be required to work in a fast-paced environment. The ideal candidate will be highly organized, able to multitask, and possess excellent communication skills.
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