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Heating Equipment Manager

2 weeks ago


Dover, New Hampshire, United States Dead River Company Full time
Job Summary:

As a Field Service Manager at Dead River Company, you will be responsible for overseeing the installation and repair of heating equipment. Your primary goal is to ensure high customer satisfaction while maintaining efficient operations. You will work closely with the service department team to achieve these objectives.

Main Responsibilities:

  • Supervise and coordinate the activities of service technicians.
  • Ensure quality control by inspecting the work of service technicians.
  • Manage human resources in the service department, including hiring, training, and performance evaluation.
  • Research and develop new technologies and procedures to improve service delivery.
  • Resolve customer complaints in a timely and professional manner.


Requirements:

To be successful in this role, you should have two to four years of supervisory experience and prior working knowledge of the petroleum industry. Leadership skills, strong communication and interpersonal skills, and a focus on customer service are essential. You should also possess technical, mechanical, and analytical skills, as well as the ability to work independently and in a dynamic environment.

Key Qualifications:

A Master Oil Burner License and CETP propane certification are required. A high school diploma is also necessary. We offer opportunities for professional development to enhance your skills and expertise.