Customer Service Specialist

3 weeks ago


Lexington Park, Maryland, United States Store Here Self Storage Full time
Job Description:
We are seeking a highly skilled Customer Service Specialist to join our team at Store Here Self Storage. As a key member of our staff, you will be responsible for providing exceptional customer service to our customers and ensuring that their needs are met.

Estimated Salary: $48,000 - $58,000 per year

The ideal candidate will have excellent communication skills, be able to work independently, and possess strong problem-solving abilities. If you are a self-motivated and entrepreneurial individual who is passionate about providing exceptional customer service, we encourage you to apply.

Responsibilities:
  • Assist customers by phone and in person by answering questions and solving problems related to storage and facility operations
  • Process rental agreements, receipts, insurance addendums, and other documents required for the transaction
  • Maintain accurate records of customer interactions and transactions
  • Develop and implement effective customer retention strategies
  • Collaborate with other team members to achieve sales targets and improve customer satisfaction

Requirements:
  • Previous experience in customer service or retail sales required
  • Proficient telephone skills are critical
  • Candidate must be able to work weekends
  • Apartment, hotel or storage experience helpful but not necessary
  • Strong computer skills a plus


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