Customer Service Specialist
3 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team at Store Here Self Storage. As a key member of our staff, you will be responsible for providing exceptional customer service to our customers and ensuring that their needs are met.
Estimated Salary: $48,000 - $58,000 per year
The ideal candidate will have excellent communication skills, be able to work independently, and possess strong problem-solving abilities. If you are a self-motivated and entrepreneurial individual who is passionate about providing exceptional customer service, we encourage you to apply.
Responsibilities:
- Assist customers by phone and in person by answering questions and solving problems related to storage and facility operations
- Process rental agreements, receipts, insurance addendums, and other documents required for the transaction
- Maintain accurate records of customer interactions and transactions
- Develop and implement effective customer retention strategies
- Collaborate with other team members to achieve sales targets and improve customer satisfaction
Requirements:
- Previous experience in customer service or retail sales required
- Proficient telephone skills are critical
- Candidate must be able to work weekends
- Apartment, hotel or storage experience helpful but not necessary
- Strong computer skills a plus
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