Front Desk Representative

3 weeks ago

Killington, Vermont, United States Imprint Hospitality Full time
Front Desk Agent Job Description

We are seeking a dedicated and customer-focused Front Desk Agent to join our team at Mountain Meadows Lodge in Killington, Vermont. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing check-in/check-out procedures, handling inquiries, and supervising front desk operations.

Key Responsibilities:
  • Greet and Assist Guests: Welcome guests, respond to their inquiries, and provide assistance with check-in/check-out procedures.
  • Handle Reservations and Inquiries: Manage reservations, respond to guest inquiries, and provide information about local attractions and services.
  • Manage Cash Transactions: Process cash transactions, maintain accurate records, and ensure the security of guest valuables.
  • Provide Local Information: Offer recommendations and information about local attractions, services, and events.
  • Address Guest Complaints: Respond promptly to guest complaints, resolve issues, and ensure guest satisfaction.
  • Ensure Safety and Cleanliness: Maintain the safety and cleanliness of public areas, including the front desk, lobby, and guest rooms.
  • Train and Supervise Front Desk Staff: Train and supervise front desk staff, ensuring they provide exceptional guest service and maintain high standards of quality.
Qualifications:
  • Excellent Customer Service Skills: Provide exceptional guest service, respond to inquiries, and resolve issues promptly.
  • Strong Communication and Organizational Abilities: Communicate effectively with guests, staff, and management, and maintain accurate records and reports.
  • Ability to Handle Financial Transactions: Process cash transactions, maintain accurate records, and ensure the security of guest valuables.
  • Ability to Use Computers and Property Management Systems: Use computers, email, Microsoft Word and Excel, and property management systems to manage reservations, process transactions, and maintain accurate records.
About Us:

Imprint Hospitality is a full-service hotel and restaurant management company specializing in lifestyle and boutique properties. We focus on creating unique guest experiences by blending interactive technology with genuine human connection. Our core values are:

  • We leave a positive Imprint
  • We care and do what is right
  • We use our expertise to drive continuous improvement
  • We enjoy what we do, who we do it with, and who we do it for
  • We encourage balance and flexibility
  • We have fun

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