Restaurant Host/Hostess

2 months ago


Manhattan Beach, California, United States Rockfish Full time
Job Summary

We are seeking a highly skilled and experienced Lead Host/Hostess to join our team at Rock'N Fish Manhattan Beach. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests, and contributing to the overall success of our restaurant.

Key Responsibilities
  • Customer Service: Greet and seat customers in a timely and efficient manner, ensuring a warm and welcoming atmosphere.
  • Table Management: Monitor table availability, estimate wait times, and ensure that guests' needs are met while they wait.
  • Phone and Reservation Management: Answer the phone, book reservations, and arrange tables to accommodate large parties.
  • Food and Beverage Knowledge: Thoroughly know our menu and be able to explain it to guests, making recommendations as needed.
  • Teamwork: Contribute to a positive and efficient team environment, working collaboratively with colleagues to ensure excellent service.
Requirements
  • Experience: At least 2-3 years of experience in a high-volume restaurant environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Adaptability: Ability to adapt to changing situations and priorities, with a strong focus on delivering quality service.
  • Professionalism: Maintain a professional demeanor and appearance at all times, with a strong sense of hospitality and customer service.
What We Offer
  • Competitive Compensation: $20.00/hour plus great tips.
  • Benefits: Sick pay, $200 towards medical insurance (full-time only after 90 days), food and hotel discounts, and a positive and fun work culture.
  • Opportunities for Advancement: Room for advancement for highly motivated employees.


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