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Team Leader for Restaurant Operations

2 months ago


Amherst, Massachusetts, United States Haza Foods, LLC Full time

Company Overview: HAZA Foods, LLC, a prominent franchisee of Wendy's, is actively seeking an Hourly Shift Manager. As one of the largest privately-owned restaurant franchise organizations in the United States, we proudly operate Wendy's and Taco Bell brands across multiple states, with over 540 locations and a commitment to growth.

What We Provide:

  • Competitive hourly compensation
  • Access to medical and dental insurance plans
  • Tuition reimbursement opportunities
  • Annual performance evaluations
  • Complimentary meals for employees
  • Incentives for employee referrals
  • Strong potential for internal promotions

Key Responsibilities:

  • Train and oversee crew members on food safety protocols.
  • Manage cash operations, including register setup and cash verification.
  • Conduct thorough inspections to ensure readiness for service.
  • Collaborate with the management team to train and communicate effectively with crew members.
  • Supervise daily operations to ensure compliance with company standards.
  • Work alongside management to maintain quality and service standards, fostering a safe and professional environment.
  • Assist in executing shift-specific procedures and maintaining proper staffing levels.
  • Address and resolve customer feedback as necessary.

Qualifications:

  • Possession of all necessary documents and permits as mandated by state and federal regulations.
  • Reliable transportation to and from work.
  • Flexible availability for shifts.
  • Customer-focused with a results-oriented mindset.
  • Previous experience in customer service is advantageous.

All qualified candidates will be considered without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. Resumes are kept confidential, and candidates must be eligible to work in the country and pass a background check.

Position Overview: The Hourly Shift Manager will oversee operational activities during non-service hours and assist management during service hours. This role may include supervising operations during off-peak hours and providing support during management absences. Candidates should possess leadership experience, maintain high personal hygiene standards, and demonstrate a strong customer service orientation.