Parts Advisor III

Rivian is a pioneering company dedicated to creating a sustainable future through the development of emissions-free Electric Adventure Vehicles. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.

The Parts Advisor III will play a critical role in delivering exceptional customer experiences at our service locations. This individual will be responsible for ensuring seamless interactions with internal customers, coordinating with Regional Parts Specialists, Technicians, Advisors, and local Management to provide top-notch service.

• Warranty Return Process: Demonstrate and execute the warranty return process to ensure efficient and accurate returns.
• Shipping Process: Understand, explain, and execute the shipping process, including packaging parts for final shipment.
• Channel Planning: Understand what channel planning is and how it works to optimize parts procurement.
• Indirect Purchasing: Understand, explain, and execute indirect purchasing through Coupa to ensure compliance and efficiency.
• KPIs and Metrics: Understand and explain KPIs and metrics to track performance and identify areas for improvement.
• Parts Procurement: Identify and resolve common discrepancies in parts procurement, review for human error transactions, and collaborate to improve processes.
• Communication: Comfortably communicate with technicians and leads to promote clear communication channels, including calls and/or participating in huddles to collaborate on best practices.
• Part Identification: Identify and order the correct part needed for any repair.
• Parts Sourcing: Source or look up and understand parts assemblies/subassemblies.
• Part Receipt and Allocation: Physically and systematically receive parts and/or allocate back orders.
• Part BINning: Physically and systematically BIN parts.
• Rivian BIN Scheme: Understand, execute, and explain the Rivian BIN scheme.
• Damage and Shortage Identification: Identify damages, shortages, overages, incorrect parts, and no stock.
• System Navigation: Utilize and navigate the following programs and documentation: SharePoint, Warranty Manual, Write It Right, and Rivian's proprietary systems.
• Daily Counts: Demonstrate and execute daily counts and understand the intended use of the tool.
• Pre-Pulling Parts: Understand, execute, and explain pre-pulling parts for upcoming appointments.
• Pay Types: Understand all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases.
• Maintenance Scheduling: The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling.
• Customer Experience: Explain services and provide an exceptional customer experience.
• Forklift Operation: Utilize a forklift in required areas for transporting and organization of parts.
• Safety Requirements: The ability and willingness to learn about Rivian's safety requirements.
• 5S Methodology: List and explain the 5S stages and methodology.
• Customer Service: Provide exceptional service to all customers using Rivian Guiding Principles.

• Business Communication: Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms.
• Communication and Organization: Strong communication, organizational, and time management skills.
• Problem-Solving: Exhibits patience, empathy, attention to detail, and a passion for problem-solving. Remains flexible and responsive to changing conditions.
• Customer Service: Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment.
• Mathematical Skills: Basic mathematical skills to prepare and transact estimates and payments.
• Physical Demands: Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs).
• Hand Use: Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
• Vision and Reading: Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
• Age and Availability: Minimum age of 21. Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours.
• Education and Experience: HS Diploma or GED preferred. 2-3 years in a Customer Facing Service role, material handling/inventory management, or equivalent. Experience in a Fast-Paced Environment or an equivalent combination of education and experience.
• Driving Record: No driving-related suspensions or revocation of Driver License (within a 3-5 year period).