Storefront Manager
2 weeks ago
The Eco-Life Employment Group is seeking an experienced Retail Management Specialist to join our E-Z TAG store team. As a key member of our operations team, you will be responsible for managing and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This role requires strong management skills, excellent customer service abilities, and a working knowledge of personal computers and related software.
Responsibilities
- Manage and oversee the work of assigned EZ TAG storefront employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met.
- Develop and implement effective action plans and strategies for continuous improvement, ensuring seamless workflow and efficient use of resources.
- Foster a positive and productive work environment, encouraging teamwork and open communication among team members.
- Provide ongoing mentorship and support to employees, addressing performance and conduct issues promptly and professionally.
- Manage escalations to include identifying the issue/error, determining the appropriate resolution in accordance with client policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner.
Requirements
This role requires a minimum of four (4) years of experience in customer service/relations and or call-center environment. Some college education is preferred, but directly related experience may be substituted for college. The ideal candidate will possess strong management skills, excellent customer service abilities, and a working knowledge of personal computers and related software, including Microsoft Office.
Estimated Salary Range
$65,000-$75,000 per year.
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