Quality Assurance Specialist

1 week ago

Medley, Florida, United States C.H. Robinson Full time

Quality Assurance Analyst Role

C.H. Robinson is seeking a Quality Assurance Analyst to join our team. In this role, you will be responsible for ensuring the quality of our services and processes.

Key Responsibilities:

  • Manage the execution of quality assurance activities, including documentation, testing, and quality control.
  • Ensure that processes are delivered at or better than agreed service levels for reliability, timeliness, and accuracy.
  • Collaborate with the QA Team Lead to develop and implement quality assurance strategies.
  • Recommend corrective action and preventive action on all processes.
  • Adapt testing policies, procedures, and standards across all processes.
  • Assess risks early in the process pipeline and deliver reports and recommendations on how to fix the situation.
  • Review and maintain the accuracy of records, editing where necessary to ensure they are up to date.
  • Maintain confidentiality around sensitive documentation.
  • Prepare ad-hoc reports on processes when required.

Requirements:

  • High School diploma or GED.
  • Proficient in English.
  • Minimum 3 years of QA experience within the freight forwarding/shared services/BPO industry.
  • Strong modal product knowledge.
  • Willingness to travel 5-10%.

Preferred Qualifications:

  • Bachelor's degree from an accredited college or university.
  • Experience with Magaya.
  • Certification on ISO 9001:2015.
  • Certification on Six Sigma.
  • Excellent negotiation, interpersonal, and conflict resolution skills.
  • Technical, cautious, and methodical thinker.
  • Attention to detail & quick learner.
  • Excellent knowledge in MS Office (Especially in MS Excel).
  • Excellent logical & time management skills.
  • Skilled in process analysis.
  • Detail oriented, organized and operationally focused.
  • Proven ability to multi-task and keep stakeholders informed.
  • Ability to create strong working relationships with all organizational teams.
  • Values a diverse and inclusive work environment.

C.H. Robinson is an Equal Opportunity and Affirmative Action Employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.

We provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200.

We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy.

Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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