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Assistant Manager

2 months ago


Greenville South Carolina, United States Express Full time
About Express

Express is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with an exceptional shopping experience, offering the latest fashion trends and exceptional customer service.

Job Summary

We are seeking an experienced and motivated Assistant Manager to join our team. As an Assistant Manager, you will play a key role in driving sales, improving customer satisfaction, and leading a team of sales associates to achieve business objectives.

Key Responsibilities:
  • Assist the Store Manager in supervising store operations, recruiting, management, training, and sales functions.
  • Drive productivity and compliance with company policies.
  • Create a positive work environment that encourages high levels of store morale.
  • Coach, teach, and train sales associates for effective job performance.
  • Partner with the Store Manager to identify high-performing sales associates and assist in their growth.
  • May assist in the hiring process for sales associates by participating in interviews and providing feedback to the Store Manager.
  • Support the Store Manager's analysis of the business and help to execute and communicate clear action plans to optimize results.
  • Assist in overseeing all aspects of daily store operations.
  • Execute action plans to optimize results.
  • Ensure sales floor coverage to meet customer expectations.
  • Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
  • Maintain adherence to company policies and ensure the safety of associates and customers.
  • Manage the execution of the store strategy to achieve performance goals.
  • Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives.
  • Support a store environment focused on delivering a great in-store experience.
  • Lead by example in creating a culture of proactive customer engagement to exceed customer expectations.
  • Greet and assist all customers in a friendly manner, sharing information on products, promotions, and loyalty programs.
  • Resolve customer complaints, determining the source of issues and taking initiative to identify and resolve them.
  • Act as the customer experience leader, accountable for results of the customer experience and creating action plans to improve performance.
  • Create a positive in-store experience through visual standards.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of relevant job experience preferred.
  • Proficient in the use of technology, including iPads and registers.
  • Demonstrates strong customer service skills.
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
  • Meets physical requirements.
  • Critical skills and attributes include previous retail experience, proven ability to drive sales results, strong communication skills, and minimum of two years of relevant experience.