Optical Operations Manager
1 week ago
America's Best is part of National Vision, one of the largest optical retailers in the United States. With over 1000 stores and counting, we continue to grow and expand our reach.
Job SummaryWe are seeking a highly skilled and experienced Assistant Eyeglass Manager to join our team. As a key member of our store operations team, you will be responsible for overseeing the daily activities of our eyeglass department, ensuring exceptional customer service, and driving sales and profitability.
Key Responsibilities- Drive and achieve profit, sales, and performance goals according to National Vision standards.
- Monitor retail operating costs, budgets, and resources to optimize efficiency.
- Oversee the eyeglass department to ensure compliance with company policies and operational guidelines.
- Convey a commitment to providing outstanding customer service and ensure all associates do the same.
- Ensure quality standards are met and effective merchandising and execution of marketing, pricing promotions, and initiatives.
- Supervise and motivate Opticians and CL Sales associates to ensure timely completion of day-to-day functions.
- Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
- Lead and coach associates towards the attainment of sales and customer service goals.
- Mentor potential Apprentice Opticians as permitted by law.
- Maintain Optical license as required by the state.
- Optical sales experience, with supervising experience preferred.
- Proven ability to lead, coach, and build associate relationships.
- Sound understanding of store operations and standards for success.
- Strong communication skills (both oral and written) for effective management of teams.
- Exceptional customer service skills.
- Strong organizational skills for planning work and continuously monitoring progress towards goals.
- Ability to analyze, create, and understand financial reports.
- Demonstrated ability to analyze and solve problems of varied scope.
- ABO and NCLE Certified.
We believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. We offer competitive compensation, a comprehensive benefits package, and opportunities for professional growth and long-term career fulfillment.
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