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In-Store Sales Leadership Manager

2 months ago

Spring, Texas, United States H-E-B Full time

Position Overview:


H-E-B is seeking enthusiastic and driven Partners who are ready to engage in a rewarding work environment while delivering exceptional service to our Customers.

Regardless of your background or career stage, we invite you to become part of our community where our People are our priority.


As an In-Store Sales Leadership Manager, you will oversee the Store's Sales Team, ensuring outstanding customer service and daily operational excellence within the Department.


Upon eligibility, you will have the opportunity to become an Owner in the company, so we value dedication, hard work, and a commitment to quality and customer satisfaction.

'Partner-owned' signifies that our most valuable assets—our People—drive the innovation, growth, and success that position H-E-B as a leader in Omnichannel Retailing.

Do you possess:
HEART FOR PEOPLE... a dedication to prioritizing your Customers and Partners?
HEAD FOR BUSINESS... the expertise to merge top-notch customer service with effective merchandising and sales strategies?
PASSION FOR RESULTS... the ambition to achieve sales targets in a dynamic environment while managing multiple tasks?

We are in search of:
- experience in product demonstrations, sales, and customer service; leadership experience
- a love for food; strong interest in culinary arts, including ingredients and preparation; a focus on achieving financial outcomes

Key Responsibilities:

Management / Training:

  • Acts as the primary contact for planning Total Store Events; leads the strategy and execution for customer engagement and sales initiatives, including product demonstrations and hospitality, in collaboration with the Store Leadership Team.
  • Utilizes reporting tools to prepare and share key performance metrics and results with Store Management and Sales Team during regular meetings.
  • Serves as a role model and leader to ensure exceptional customer experiences and hospitality throughout the Store.
  • Ensures adherence to processes and protocols for all in-store sampling and sales activities.
  • Acts as the Own Brand Ambassador for the Store; leads educational initiatives for our brands and products.
  • Ensures departmental standards are met through daily inspections, training, communication, and accountability.
  • Maintains open communication with all Department Managers, Store Leaders, and Sales Team Partners.
  • Contributes to future event planning by sharing insights on food trends, customer preferences, and restaurant experiences; implements changes for improved future performance.
  • Oversees the recruitment, hiring, onboarding, training, and development of the H-E-B Sales Team, ensuring compliance with training requirements.
  • Manages Partner performance, conducts performance evaluations, and addresses Partner-related issues including attendance, conduct, promotions, and disciplinary actions.
  • Responsible for managing the department budget and payroll.
  • Trains participants in the School of Retail Management (SORM) and School of Retail Leadership (SORL).

Sales:

  • Enhances department performance by effectively driving sales and customer engagement through promotional events while managing shrink and product costs.
  • Fosters a celebratory atmosphere by participating in Total Store Events, utilizing temporary decorations, creating themed recipes, and cross-merchandising.
  • Develops weekly schedules to optimize customer engagement and sales.
  • Plans, analyzes, and maintains promotional product orders and delivery schedules with Department Managers using inventory management tools to achieve sales goals.
  • Leads display planning and maintenance for promotional events; ensures high standards of merchandising and signage are upheld; events are organized and clearly labeled.
  • Completes and distributes necessary reports and documentation to ensure accurate accounting of departmental performance.
  • Prepares event recaps for corporate administration regarding Customer Experience successes and areas for improvement.
  • May conduct cart and/or cooking events, engaging Customers with enthusiasm while sharing product knowledge, recipes, and value information.

Food Safety / Sanitation:

  • Ensures compliance with H-E-B, federal, state, and local food safety and sanitation standards.
  • Provides necessary tools and training for Partners to operate the Department in accordance with the latest quality assurance guidelines.
  • Maintains safety and sanitation of equipment and the Department; upholds sanitation standards throughout the work area.
  • Establishes operational guidelines for the Department in accordance with 5S principles; conducts audits to ensure compliance.
  • Maintains proper personal protective equipment for the Department.
  • Ensures food safety certifications and other required certifications are current.

Qualifications:

  • Minimum age of 21 (mandatory).
  • Degree in culinary arts, nutrition, or home economics or H-E-B Culinary certification (preferred).
  • 3+ years of experience in event coordination, product demonstrations, sales, customer service, or a related culinary field.
  • Experience in inventory management.
  • Experience leading a team of five or more.
  • Experience in catering, food presentation, large-scale cooking, ethnic cuisine, recipe development, etc. (preferred).
  • Food Safety Certification.
  • Completion of or ability to complete TABC Certification.
  • Completion of H-E-B Connections Department SORM.

Do you have what it takes to excel as an In-Store Sales Leadership Manager at H-E-B?

  • Strong knowledge of H-E-B systems and processes, including scheduling, recipe authoring, inventory management, product ordering, display planning, sales data systems, and Microsoft Office applications.
  • Working knowledge of catering, food presentation, large-scale cooking, ethnic cuisine, recipe development, etc.
  • Advanced customer service, interpersonal, and influencing skills.
  • Advanced merchandising skills.
  • Advanced verbal and written communication skills.
  • Ability to lead a Department and effectively schedule Partners.
  • Ability to read and interpret documents (safety rules, maintenance instructions, procedure manuals).
  • Ability to manage multiple priorities and shift focus between projects.

Can you...

  • Function effectively in a fast-paced retail environment?
  • Safely navigate around moving mechanical parts?
  • Work extended hours and varying schedules as required by the business, including weekends?
  • Constantly stand, reach at waist level, and grasp?
  • Occasionally walk, reach overhead, bend, stoop, squat, kneel, climb stairs, pivot, twist, push/pull, and perform fine motor movements?
  • Occasionally be exposed to varying temperatures, loud noises, and wet conditions?
  • Demonstrate the ability to lift 25 lbs and manage heavier items safely?