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Technical Support Specialist
1 month ago
Mastech Digital is seeking a highly skilled Technical Support Specialist to join our team in the Retail domain. As a key member of our support team, you will provide technical assistance to our clients, ensuring seamless operations and resolving complex issues.
Key Responsibilities:
- Provide technical support for hardware, software, store networks, and applications using remote tools and cloud technology.
- Manage simultaneous connections to multiple stores and pieces of equipment, prioritizing repairs based on emergency priority.
- Monitor data packet loss and provide solutions to resolve underlying problems.
- Identify and correct issues before they impact store operations.
- Determine the best course of action to improve performance and efficiency of store systems, equipment, and applications.
Requirements:
- Minimum 5+ years of experience in technical support.
- Strong understanding of store networks, PC architecture, wireless communication, and router devices.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Excellent verbal communication skills and ability to explain technical information in layman's terms.
- Well-organized with a strong understanding of intra-department functions and operations.
Education and Experience:
- Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology, or a related field.
- Minimum 5+ years of experience in technical support.
Working Conditions:
- Available to work a variety of shifts, including second and third shift, weekends, and holidays.
- Ability to work in a 24/7/365 days a year department.
Relocation and Travel:
- This position will not cover relocation expenses.
- No travel required.
Equal Employment Opportunity:
Mastech Digital is an equal employment opportunity employer and welcomes applications from diverse candidates.
