Customer Experience Specialist

5 days ago


Schaumburg, Illinois, United States Ingka External Full time

Company Overview: Ingka External is a dynamic organization that values making a positive impact in the world. We strive to think differently and create an inclusive work environment where everyone can thrive.

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About This Role: As a Sales Associate, you will play a vital part in optimizing the shopping experience through knowledgeable and attentive customer service. You will create relationships with customers, act as an expert consultant on products, and maximize sales while maintaining profitability.

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Key Responsibilities:

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  • Provide exceptional customer service to continually increase sales.\
  • Create relationships with customers to provide support in-store and remotely.\
  • Act as an expert consultant on a broad range of products and services.\
  • Listen to, identify, anticipate, and respond to customer needs.\
  • Maximize sales, while maintaining profitability, by actively steering customers towards top-selling and prioritized products.\
  • Analyze and adjust sales space capacities based on sales location to secure high stock availability.\
  • Support the implementation and upkeep of planned and promotional activities in, or involving, your product range.\
  • Promote and maintain a safe and inclusive work environment.\
  • Maintain a high level of product knowledge and stay up-to-date on new products and services.\
  • Work collaboratively with colleagues to achieve sales targets and improve overall store performance.\
  • Participate in ongoing training and development to enhance skills and knowledge.\
  • Other duties as assigned by management.\
  • Estimated salary: $20-$24 per hour.\
  • The starting hourly pay range for this role is $19.57 - $22.51.\
  • We offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discounts, autism coverage, parental leave, pet insurance, education assistance and more*benefits eligible at only 20 hours/week\

Requirements: 2 years of experience in retail sales, preferably in the home furnishing sector. Familiarity with basic design principals and modular furniture planning required.

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Benefits: Generous paid time off, holiday and sick time, WiselyPay - get earned wages up to two days early, Paid parental leave (up to 16 weeks), KinderCare tuition discount, Retirement and bonus plans, Co-worker discount, meal deal, and referral bonus, Pet insurance program, Education assistance and learning programs, Safety shoe reimbursement, 24/7 telehealth visits, Dental and vision plans, Medical and Rx plans (must work min. 20 hrs/wk).

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Why Work with Us: At Ingka External, we prioritize our co-workers' well-being and offer a range of benefits to help them maintain a healthy work-life balance. We foster a fun and inclusive work environment where everyone can grow and thrive.



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