Healthcare Experience Facilitator

6 days ago


Westwood, New Jersey, United States Ardent Health Full time
Detailed Responsibilities
  • Deliver world-class patient service through efficient and effective interactions.
  • Accurately schedule, re-schedule, and cancel appointments, while pre-registering patients using EPIC.
  • Resolve patient needs to achieve First Call Resolution (FCR).
  • Manage Average Handle Time (AHT) and Quality Assurance scoring (QA).
  • Show dedication and commitment to patients through dependable attendance and schedule adherence.


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