Pickleball Host
3 days ago
Rally Pickleball is a leisure and entertainment company that cultivates connection through pickleball, exceptional food and drink, and competitive socializing experiences. We offer a modern twist on pickleball with innovative technology designed to keep players engaged, entertained, and excited to come back for more.
We are seeking a Host to join our front of house team at our flagship venue in Charlotte's Lower South End. As a Host, you will be responsible for welcoming guests to Rally and guiding them safely into and throughout the venue.
Key Responsibilities:- Greet guests with a smile and a friendly attitude.
- Maintain a pace sufficient to keep up with different levels of guest visits.
- Assist with general cleanliness of the reception desk and guest service areas.
- Assist guests with any pickleball- or service-related questions.
- Answer the phone in a timely and friendly manner.
- Guide guests to seating areas and explain service protocols.
- Ensure a seamless hand-off of guests to captain or other appropriate team member.
- Assist guests with any in-venue retail purchases, including apparel and merchandise.
- Maintain a tidy and welcoming reception area.
- Comply with all safety and sanitation guidelines and procedures.
- Get along with others and be a team player.
- Follow all rules, policies, procedures, and conditions of employment.
- Be passionate about exceeding guest expectations and delivering surprise and delight moments.
- Have excellent communication and interpersonal skills.
- Have outstanding attention to detail.
- Thrive in a fast-paced environment where you must think on your feet.
- Demonstrate integrity, respect for others, and an appreciation for diversity.
- Stop at nothing to ensure a memorable guest experience.
- Successfully complete alcohol awareness training.
- Follow all rules, policies, procedures, and conditions of employment.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Ability to stand and walk for an entire shift and move safely through all venue areas.
- Hourly pay
- Venue perks including meal and pickleball discounts
- Fitness and Wellness benefits
- Discounts on apparel and merchandise
We are looking for someone who embodies our values of Proactive Empathy, Fire in the Belly, Long-term Thinking, Ask Bold Questions, and Magic Moments. If you are a team player who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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