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Banquet Captain @ Sheraton

2 months ago

Virginia Beach, Virginia, United States Charter Senior Living Full time
Job Title: Banquet Captain

We are seeking a highly skilled and experienced Banquet Captain to join our team at Sheraton. As a Banquet Captain, you will be responsible for coordinating the delivery of all food and beverage for functions held in the hotel and all details pertaining to functions being held in all banquet and meeting rooms.

Key Responsibilities:
  • Meet and greet guests in a friendly and warm manner.
  • Coordinates with the event host on all aspects of the banquet function.
  • Performs planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining, and updating function sheets / BEO etc.
  • Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
  • Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
  • Ability to respond quickly and accurately to guest requests.
  • Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.
  • Adhering to all banquet standard processes and hotel standard policies and procedures.
  • Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
  • Supervises and trains staff in the service of food and beverages according to standards.
  • Discuss any last-minute changes with the banquet team.
  • Ensure all guest requirements are set and ready 30 minutes before event start time (for Buffets cold food out 30 min prior hot food out 15 minutes prior).
  • Coordinate function details with banquet, conference planning and kitchen staff.
  • Maintain constant contact with the banquet chef to ensure conclusion between food production and food service.
  • Monitor banquet personnel in the performance of their duties.
  • Assist in conducting pre-shift and pre-function meetings.
  • Actively participates in the set up of banquet rooms and service of food and beverage to guests.
  • Communicates frequently with fellow supervisors and banquet managers as to the progress of the day's work.
  • Communicates frequently with function hosts to ensure that their needs are being met.
  • Ensure all guest checks are billed and signed by the host according to planned arrangements.
  • Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office.
  • Display awareness and compliance with hotels security, safety, emergency, and energy procedures.
  • Ensure high grooming and hygiene standards are met by all banquet staff.
  • Monitors the profitability of functions to minimize waste and broken or lost supplies.
  • Assists the Banquet Manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
Requirements:
  • High school diploma, GED certification or equivalent experience preferred.
  • Must have basic Reading, Writing, and Math skills.
  • Must have reliable transportation to and from work
  • Customer Service Skills required.
  • Prioritization and time management skills required.
  • Must have a strong attention to detail
About Us:

Shamin Hotels is an award-winning hospitality organization with over 9,000 rooms in 76 properties. It is recognized as the largest hotel owner and operator throughout Virginia, as well as one of the top ten hotel owners in the country.

Deeply rooted at the forefront of the hospitality industry, Shamin Hotels has assembled a portfolio that spans multiple renowned brands, reflecting its commitment to developing experiential accommodations across many market segments while providing extraordinary experiences for a wide range of guests as well as growth opportunities for its associates.