Cloud Interaction Developer
2 weeks ago
We are seeking a highly skilled Cloud Interaction Developer to join our team. This role will involve designing, developing, and implementing Genesys Cloud Interactive Voice Response (IVR) call flows, including skills configuration, queue management, and routing logic.
As a Cloud Interaction Developer, you will create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment. You will also develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications.
The ideal candidate will have experience with Genesys Cloud platform development and configuration, as well as demonstrated experience with IVR system development and call flow design.
We offer an estimated salary of $120,000 - $180,000 per year, depending on experience. Our company provides health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
Job Description:
- Design, develop, configure, and implement Genesys Cloud Interactive Voice Response (IVR) call flows
- Create and maintain email flows, routing rules, and data tables within the Genesys Cloud environment
- Develop and manage Application Programming Interface (API) integrations between Genesys Cloud and other PNC applications
- Collaborate with other team members to gather and analyze requirements
- Document user stories and technical specifications in Jira
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