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Credit Operations Manager

3 weeks ago

Apopka, Florida, United States BUDDYS HOME FURNISHING Full time
Job Title: Credit Manager

About the Role:

Buddys Home Furnishing seeks a highly skilled Credit Manager to oversee various aspects of our business, ensuring smooth operations and customer satisfaction. As a key member of our team, you will assist in managing store personnel, coordinating activities, and maintaining quality standards.

Key Responsibilities:
  • Develop and implement effective account management strategies to acquire and maintain customers.
  • Serve as a liaison between customers and our organization, promoting timely rental/lease agreement renewal payments.
  • Collaborate with store managers to manage personnel, assigning tasks and enforcing company policies.
  • Maintain strict compliance with federal, state, and local regulations applicable to our business.
  • Analyze and prepare detailed reports on store performance, providing actionable insights for informed decision-making.
  • Document all customer interactions and commitments, ensuring transparent communication channels.
  • Ensure adherence to company standards for renewals, delinquencies, and store collections.
  • Manage daily work schedules, delivery schedules, and task assignments, fostering a productive work environment.

Requirements:

To excel as a Credit Manager, you must possess the following skills and qualifications:

  • Proven organizational skills, enabling efficient task management and prioritization.
  • Excellent communication skills, facilitating effective interactions with employees and customers.
  • Able to handle multiple priorities simultaneously, prioritizing tasks based on urgency and importance.
  • Proficient in POS systems, streamlining sales processes and improving efficiency.
  • A professional appearance, reflecting positively on our company's image.
  • Strong reading, writing, and verbal communication skills, essential for interacting with employees and customers.
  • Negotiation and conflict resolution skills, resolving disputes in a fair and professional manner.
  • Ability to plan, organize, delegate, coordinate, and follow up on various tasks and assignments, demonstrating strong project management skills.
  • Problem-solving skills, recognizing and addressing issues promptly.
  • Prior experience in Rent-to-Own, retail, or other businesses emphasizing customer service, account management, sales, and merchandising is highly valued.

Compensation:

The estimated salary range for this position is $55,000 to $75,000 per year, depending on location and experience.