Crew Member

2 months ago


Wilmington, Delaware, United States 1061 - Dave's Hot Chicken - Wilmington Full time
Job Overview

Compensation ranges from $13 to $15 per hour, with a guaranteed additional $3 per hour if the tip pool does not meet expectations. This ensures a minimum earning of $13 per hour.

Position Summary:
The Crew Member is tasked with specific responsibilities within the establishment, including Customer Service, Food Preparation, Cleanliness, and Team Collaboration.

Key Responsibilities:

The Crew Member will efficiently operate in a high-energy environment, maintain a swift service pace, engage with Customers, collaborate with fellow Crew Members to accomplish tasks, adhere to all safety and security protocols, and perform other duties as directed by the Management Team.

Duties Include:

  • Participating in the training program to acquire new skills and responsibilities
  • Following the directives of the Management Team and maintaining professionalism
  • Communicating with supervisors when additional training is required
  • Understanding the impact of each role on Customers, the Team, and overall operations
  • Welcoming Customers, taking orders, and serving food and beverages with a consistently positive demeanor
  • Collaborating with Team Members to prepare menu items while adhering to cooking instructions and safety standards
  • Effectively communicating with Team Members and Management to address any interpersonal issues
  • Utilizing kitchen equipment such as fryers and warmers
  • Ensuring cleanliness by clearing tables, sweeping, mopping, and sanitizing kitchen tools and high-touch areas
  • Addressing Customer concerns and complaints in a professional manner
  • Maintaining a neat appearance by following the uniform policy
  • Adhering to company guidelines for food and cash management
  • Being performance-oriented and aware of performance expectations

Qualifications:

  • Current student or high school diploma/GED preferred
  • Minimum age of 16 years
  • Willingness to work evenings, weekends, and holidays
  • Ability to stand for extended periods and thrive in a fast-paced setting
  • Capability to lift and move items comfortably
  • Ability to work in close quarters and around heat
  • Positive attitude while performing all tasks
  • Commitment to Customer satisfaction, viewing operations from the Customer's perspective
  • Strong communication skills with Team Members and Management
  • Excellent time management abilities

Transportation & Accessibility:

  • Reliable transportation to work is required
  • Must have a reliable method of communication with Management and Team Members

About Dave's Hot Chicken:
Founded by friends with a passion for culinary excellence, Dave's Hot Chicken began as a small stand and has grown into a beloved establishment known for its unique and flavorful chicken offerings. The team is dedicated to providing a memorable dining experience, ensuring every piece of chicken is prepared to perfection.



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