Phone Triage Nurse

1 week ago


Menomonee Falls, Wisconsin, United States Froedtert Health Full time
Job Summary

We are seeking a skilled Phone Triage Nurse to join our team at Froedtert Health. As a key member of our After Hours Answering Service, you will be responsible for triaging incoming calls from patients, caregivers, and healthcare providers.

Using your expertise in clinical assessment and triage protocols, you will provide timely and effective guidance to callers, ensuring they receive the necessary care and support. Your exceptional communication skills and ability to remain calm under pressure will be essential in this role.

Responsibilities
  • Triage incoming calls to determine the level of care required
  • Assess patient needs and provide appropriate clinical options
  • Document patient calls in Epic, our electronic medical record
  • Collaborate with healthcare providers to ensure seamless care coordination
Requirements

To be successful in this role, you will need:

  • A minimum of five years of clinical experience in acute or ambulatory care
  • Seven or more years of clinical experience in acute or ambulatory care preferred
  • Current state of Wisconsin Registered Nurse License or a Multi-state Nursing License from a participating state in the NLC
What We Offer

Froedtert Health is committed to providing a supportive and inclusive work environment. As a member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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