Technical Support Specialist

3 weeks ago


Middletown, Rhode Island, United States MIKEL INC Full time
Job Overview

MIKEL INC invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S. Navy.

We have undersea operations experience, combined with engineering and specific subject matter expertise, that provides an in-depth understanding of the problem and a novel, innovative and cost-effective solution.

Salary & Benefits

A competitive salary ranging from $55,000 to $75,000 per annum is offered, along with a comprehensive benefits package including Medical/Dental/Vision Insurance, Flexible Spending Account (FSA), 401k Retirement Plan, Life Insurance, Disability Insurance, Paid Time Off (PTO), and Tuition Reimbursement.

Key Responsibilities
  • Creation of accounts within multiple applications.
  • Provide technical assistance and support for incoming queries and issues related to web-based applications.
  • Utilize knowledge base and in-house developer support to determine best solution based on the issue and details provided by the customer.
Requirements
  • 3-5 years of experience in a relevant field.
  • Highly organized with ability to self-prioritize assignments with minimal supervision.
  • Strong written and oral communication skills.
Work Environment

The role will be located in Middletown, RI, and Department of Defense Secret Security Clearance or higher is required at time of hire. MIKEL INC is an Equal Opportunity Employer.



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