Business Operations and Customer Engagement Leader

5 days ago


Rock Hill, South Carolina, United States The Learning Experience Full time
Job Description:

A highly skilled Business Operations and Customer Engagement Leader is needed to drive the operational performance of our Child Development Center. This role requires a strong ability to apply business acumen to customer engagement and lead people, creating an environment where others can thrive.

Key Responsibilities:
  • Financial Performance and Productivity: Drive financial performance and productivity for all operational aspects of the center
  • Leadership and Team Management: Hires outstanding talent and ensures center is fully staffed with high-performing teachers, manages labor, approves work schedules, and forecasts future enrollment based on annual graduation
  • Vendor Relationships and Inventory Management: Manages vendor relationships, organizes facilities maintenance and technology support, and manages center inventory, including office supplies, food, curriculum, and staff recognition items
  • Customer Engagement: Executes marketing brand campaigns, oversees work and family programs, uses social media channels for parent engagement and retention, leads tours, and maintains customer and employee information in center systems
Qualifications:
  • Leadership Experience: 2 or more years of center leadership/management experience highly preferred, at least one year of center leadership/management experience required
  • Retail and Sales Experience: 3+ years' experience in retail/store management - cross-industry experience welcome
  • Customer-Facing Experience: Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
  • Data Analysis: Ability to leverage data to understand the business and make decisions
  • Education: Bachelor's degree preferred, professional teaching experience with infants to preschool children, and strong knowledge of state licensing rules and regulations
Salary:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications.



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