ERP Application Manager

2 weeks ago


Phoenix, Arizona, United States Apex Ventures Full time
About Apex Ventures

We are a dynamic and innovative company that values expertise and dedication. Our team is passionate about delivering exceptional results and making a meaningful impact.

Job Summary

We are seeking a highly skilled ERP application manager to join our team. As an ERP application manager, you will be responsible for analyzing and resolving software-related issues, documenting processing and solution methods, and optimizing our service processes.

Key Responsibilities
  • Analyze and classify incoming service requests to ensure timely and effective resolution
  • Resolve software-related issues through thorough analysis and troubleshooting
  • Document processing and solution methods in our ticket system to maintain a knowledge base
  • Optimize our service processes to improve efficiency and productivity
  • Independently handle incoming support requests with a high level of flexibility and dedication
Requirements
  • Education as an IT specialist or similar qualification
  • IT knowledge and a strong understanding of business processes
  • Proficiency in Microsoft Office and Windows environment
  • Experience in telephone user support and Microsoft 365 environment preferred
  • High level of flexibility, integrity, and dedication
What We Offer
  • A family-owned company with flat hierarchies and short decision-making processes
  • A secure job in times of crisis


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