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Service Operations Director

2 weeks ago


Salem, New Hampshire, United States Hussmann Full time

**Job Overview**

Hussmann is a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We provide our customers with solutions to make their businesses better.

We are seeking a skilled Service Operations Director to lead our service operations within a district. This role will be responsible for overseeing the execution of contracts, emergency service, quoted work renewals, warranty and change requests.

The ideal candidate will have strong leadership and business acumen skills, as well as excellent communication skills, verbal and written. They will also have the ability to successfully manage multiple priorities/tasks in a fast-paced environment.

In this role, you will be responsible for sourcing, securing, and maintaining customer relationships within a specific district. You will also assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.

You will conduct performance appraisals for assigned Service Technicians, recommending merit increases, promotions, training, and disciplinary action as needed. Additionally, you will demonstrate, adhere to, and enforce all workplace safety policies, including OSHA and other applicable regulations or legislative requirements.

Key Responsibilities:

  • Lead service operations within a district
  • Sourcing, securing, and maintaining customer relationships
  • Assist Area Service Manager in forecasting and cost-savings initiatives
  • Conduct performance appraisals for Service Technicians
  • Enforce workplace safety policies