Customer Service Advocate

6 days ago


Missoula, Montana, United States Clearwater Credit Union Full time

Job Overview

Clearwater Credit Union is a values-based organization that prioritizes serving its members and employees with the highest ethical standards. As a Contact Center Representative, you will play a vital role in helping our members achieve their financial goals through various technologies.

About the Role

This part-time position involves answering incoming phone calls, completing outbound calls, responding to chats, emails, and online banking messages. You will be responsible for solving member account problems, updating records, processing transactions, and protecting members and the credit union from fraudulent activities.

Key Responsibilities

  • Provide exceptional customer service through multiple channels
  • Solve complex member issues and concerns
  • Process transactions and updates member records
  • Protect members and the credit union from fraudulent activities
  • Stay up-to-date with products and services, including changes and additions

Requirements

  • Possess strong communication and problem-solving skills
  • Enjoy working in a fast-paced environment and interacting with people over the phone
  • Be comfortable with technology and able to multitask
  • Embody the mission, values, and vision of Clearwater Credit Union
  • Ability to work within standardized guidelines with some latitude to make decisions

Benefits and Working Hours

We offer a competitive salary, estimated at $15-$18 per hour, depending on experience. Benefits include health insurance, PTO, 401(k) match, paid volunteer time, and more. This role requires reliable attendance and completion of tasks. The typical schedule is Monday (8am-5pm), Wednesday, and Friday (9am-3pm).



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