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Front Desk Associate

2 months ago

Vicksburg, Mississippi, United States Waterview Casino & Hotel Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Waterview Casino & Hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service and creating a welcoming environment for our guests.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues in a professional and efficient manner.
  • Room Assignments: Assign rooms to guests, ensuring that their needs are met and that they have a comfortable and enjoyable stay.
  • Guest Registration: Register guests, collect payment, and provide them with a warm welcome to our hotel.
  • Accounting and Cash Handling: Handle cash and credit transactions, process payments, and maintain accurate records.
  • Complimentary Services: Offer complimentary services to guests, such as room upgrades, late check-out, and other perks.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to resolve guest complaints and issues in a timely and effective manner.
  • Attention to Detail: Possess a high level of attention to detail, with the ability to maintain accurate records and ensure that guest needs are met.