IT Support Specialist
7 days ago
Northwest Community Bank is seeking a skilled IT Support Specialist to provide technical assistance to our employees and customers. The ideal candidate will have a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.
Key Responsibilities:
- Provide technical support to employees and customers via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Configure and maintain user accounts and groups in active directory and exchange
- Manage user access to bank systems
- Support the implementation of new technology systems
- Perform routine maintenance tasks to ensure system uptime
- Collaborate with other departments to resolve technical issues
Requirements:
- AA/AS degree in computer-related field or equivalent experience
- Working knowledge of MS Office Suite, remote software support, core software, ATM support, and Windows Operating Systems
- Strong organizational, time management, and communication skills
- Ability to work independently and as part of a team
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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