Operations Manager
3 weeks ago
**Estimated Salary:** $65,000 - $85,000 per year
Holiday Inn Express Blowing Rock is seeking a seasoned Operations Manager to lead our property's operations team. The ideal candidate will have a strong background in hotel operations, excellent leadership and communication skills, and the ability to drive results-oriented initiatives.
As an Operations Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring seamless execution of all operational departments, and driving revenue growth through effective cost control and customer satisfaction initiatives.
You will collaborate closely with the General Manager to develop and implement business plans, manage budgets, and make strategic decisions to drive business success.
Key responsibilities will include managing and controlling operational expenses, developing and implementing cost-saving strategies, and maintaining a high level of integrity and professionalism in all aspects of the job.
Required qualifications include a minimum of two years' experience in a hotel supervisor/managerial position, proficiency in the use of property management systems, and excellent leadership and communication skills.
This is a full-time position that requires flexibility to work up to 50+ hours per week, including weekends and holidays.
Key Responsibilities:
- Manage and control operational expenses, including front desk, breakfast area, labor, overtime, food and market, supplies, etc.
- Develop and implement cost-saving strategies to reduce the hotel's carbon footprint.
- Collaborate with colleagues to establish and implement services and programs that meet or exceed guest expectations.
- Motivate, coach, and train team members to achieve exceptional guest satisfaction and service standards.
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