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Fire Alarm Systems Specialist

2 months ago

Menomonee Falls, Wisconsin, United States Johnson Controls International Full time
Job Overview

Elevate your career with Johnson Controls International

As a prominent player in the realm of intelligent, sustainable buildings, our objective is to enhance the functionality of structures to benefit individuals, communities, and the environment. Become part of our dynamic organization and contribute to a promising future. With our extensive presence across diverse sectors globally, our teams are exceptionally equipped to support and uplift you. You will have the chance to grow through impactful projects and educational opportunities. We are committed to providing our employees with an experience that prioritizes their physical, financial, and emotional wellness.

Become a valued member of the Johnson Controls family and flourish in a culture that appreciates your insights and contributions.

Your next remarkable opportunity awaits

What we offer

  • Competitive compensation
  • Potential sign-on bonuses for eligible candidates—conditions apply.
  • Paid time off, holidays, and sick leave.
  • Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from the first day.
  • Extensive training and development opportunities, supported by our exceptional internal resources.
  • Supportive and collaborative team environment.
  • Commitment to safety through our Zero Harm initiative.
  • Company vehicle, tools, and equipment provided for job completion.
  • Scheduling and management assistance.
  • Employee discount programs (The Loop by Perk Spot).

Key Responsibilities

  • Respond to service requests from the Service Resource Center, including brief descriptions of equipment/system issues.
  • Communicate with customer representatives to identify equipment/systems problems.
  • Diagnose issues and perform maintenance and repairs on electronic fire alarm systems and related building system products at client locations.
  • Adhere to established troubleshooting protocols and consult technical manuals, part manuals, change notices, and bulletins to rectify equipment issues.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
  • Interpret blueprints, diagrams, specifications, software/systems, programs, schematics, and operational product manuals.
  • Demonstrate excellent customer service skills by maintaining consistent communication with district staff and clients to ensure satisfaction.
  • Complete Service Acknowledgements with accurate coding via communication devices, such as smartphones and laptops.
  • Obtain customer signatures upon completion of service assignments.
  • Participate in a scheduled on-call rotation and assist in training or mentoring other service team members.
  • Deliver the highest level of service to clients, addressing building inefficiencies and resolving service-related issues. As a trusted advisor, provide solutions and outcomes during service calls.
  • Perform additional duties as assigned.

Execution Approach

  • This skilled role involves troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit issues, and system testing.
  • Organize and effectively utilize technical resources, information, materials, and support to ensure efficient execution of all assigned tasks.
  • Candidates must possess strong written and verbal communication skills, along with outstanding customer service abilities.
  • Complete and submit all required task-related, activity, productivity, and other documentation promptly.
  • Occasional on-call and after-hours work may be required based on customer needs.
  • Provide recommendations and solutions to ensure facilities operate efficiently, including upselling opportunities.
  • Offer quotes to support recommendations and solutions.

Qualifications

Required

  • Minimum of 3 years of experience with fire alarm systems.
  • Ability to interpret blueprints, diagrams, and specifications.
  • Proficient computer skills are essential.
  • Capability to follow verbal and written instructions.
  • Physical ability to perform labor, including lifting and moving equipment and tools weighing up to 50-70 lbs. Must be able to work in challenging positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
  • Willingness to work flexible hours, including weekends, to meet customer requirements.
  • Overnight travel may be necessary.
  • Exhibit a high level of customer service.
  • Maintain truck inventory to ensure timely responses to customer needs.
  • Adhere to, implement, and follow safety guidelines and procedures consistently.
  • Strong organizational skills, a positive attitude, and a quick learning ability.
  • Possess a valid driver's license and maintain a driving record that meets company standards.
  • Retain any licenses required by National, State, and Local codes.

Preferred

  • Technical training.
  • Experience with CCTV, Access Controls, Intrusion systems, IT, and IP networks.
  • NICET II certification.

#TechHiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.