Store Leadership Manager

7 days ago


Virginia Beach, Virginia, United States The ODP Corporation Full time
Overview

The Assistant Store Manager at The ODP Corporation plays a pivotal role in driving total sales and service growth within our stores. This position is responsible for creating and nurturing a vibrant sales culture, enhancing store visual and merchandising standards, freight, and logistics activities, while prioritizing unparalleled client satisfaction.

This key carrier role will lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity.

Responsibilities:
  • Sales and Service Excellence:

  • Partner with management to drive memorable customer experiences and client satisfaction.

  • Ensure the execution of selling techniques and sales training across the store.

  • Foster a sales-focused environment through assisting with associate training and development.

  • Act as a role model for delivering exceptional customer service and product expertise.

  • Operational Efficiency:

  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.

  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.

  • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.

  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

  • Leadership and Team Development:

  • Provide guidance, direction, and ongoing training to store associates.

  • Facilitate training sessions on the business model and the holistic service offering for clients/customers.

  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.

  • Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.

  • External Key Carrier Responsibilities:

  • Maintain the safety and security of the building and associates during the absence of other managers.

  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.

  • As a leader in the store, ensure regular loss prevention compliance.



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