Biometric Multifunction Field Service Engineer

1 day ago

Arlington, Virginia, United States Ideal Innovations Full time
Job Title: Biometric Multifunction Field Service Engineer

Join Ideal Innovations, Inc. as a Biometric Multifunction Field Service Engineer and contribute to the success of our team. As a key member of our biometric team, you will work closely with the warfighter to ensure 100% availability of all BC2 assets within the BC2 portfolio.

Key Responsibilities:
  • Provide day-to-day maintenance and repair of BC2 systems, including Biometrics Automated Toolset - Army (BAT-A), Near Real-Time Identity Operations (NRTIO), Facial Recognition Binocular System (FRBS), and Voice Identity Biometric Exploitation Services (VIBES).
  • Assemble, disassemble, configure, monitor performance, and troubleshoot MAVERICK VSAT systems.
  • Perform Tier I help desk support directly to the user, schedule, perform, document, and review records on maintenance, and check security controls following maintenance.
  • Install IAVA updates and software patches, baseline and reinstall software, repair/replace/return collection devices as appropriate, and perform system start-up, initialization, and shut down.
  • Implement system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability, and manage Biometric server and database applications and user accounts.
  • Coordinate with users for supply, logistics, and repair actions, maintain the BEWL on mission systems, train personnel, and ensure IA personnel compliance.
  • Track enrollments from ingestion to ABIS on mission systems, support the planning of biometrics operations, and prepare briefings, reports, etc.
  • Develop targeted training materials for specific missions, and accompany units on actual missions or training exercises as required to ensure that personnel are satisfactorily trained to execute their biometric-related tasks to standard in a live environment.
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline.
  • 8 years of direct relevant technical experience may be substituted for education.
  • Possess a current DoD 8570 IAT Level II certification as specified at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodiss/8570.01-M.pdf.
  • Previous experience with Army or SOCOM biometrics applications.
  • 5 years of systems administration or other relevant IT experience.
  • Proven ability to troubleshoot hardware, networking, SQL Server, and Windows operating systems.
  • Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity, and track hardware locations.
  • Be able to formally present materials in understandable and intelligible formats, in both stand-up instruction and written arrangements.
  • Be able to effectively measure student progress and provide constructive feedback.
  • Be fully proficient in the use of PC's and all programs included in the Microsoft Office application suite.
Desired Qualifications:
  • Prior experience developing, operating, and repairing biometric systems.
  • Prior experience providing teaching and training in a classroom or field environment.
  • Working knowledge of programming languages in Microsoft .NET, Visual Basic, or Visual C#, Web Administration (IIS), and software and hardware test procedures.
  • Military and/or national intelligence background with a clear understanding of the military structure, mission, and responsibilities.
  • Military experience as a 25B/U, 31B/E, 35F, 35M, 35L, 35T, or comparable AOC for Warrant Officers and Officers (one-year Biometrics specific).
  • Prior experience in Afghanistan, Iraq, or USCENTCOM.
  • Ability to obtain and possess an international driver's license (OCONUS) and ID tags.
Additional Requirements:
  • 50% travel for all locations.
  • Must be able to pass a military-style physical.
  • Physical demands vary from sitting at a desk to providing field support in austere conditions.
  • Standing in a classroom environment, sometimes for extended periods.
  • Frequent phone use and the use of a PC or laptop.
  • May require lifting and carrying boxes of supplies or files up to 25 lbs.
  • Other physical requirements may include directing and participating in training exercises or military operations.

Ideal Innovations, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

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