Intake Coordinator

4 weeks ago

Owensboro, Kentucky, United States Volunteers of America Mid-States Full time

Job Summary

The Intake Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first point of contact between veterans and available SSVF services. This role requires a strong understanding of customer service skills, previous telephone system experience, and proficient computer skills.

Key Responsibilities

  • Screen clients for SSVF program entrance by phone interview
  • Complete the Eligibility Screening Disposition Form (Category 1) for clients
  • Screen and verify eligibility requirements for SSVF homeless veteran's assistance
  • Apply SSVF Program eligibility requirements for the SSVF Program
  • Assist clients with crisis intervention and short-term housing stabilization
  • Refer clients who do not qualify for the SSVF program to other mainstream services for assistance
  • Track clients who are screened but not eligible for the SSVF Program
  • Maintain an intake log of all those who request assistance
  • Data entry into the HMIS system ensuring accuracy and completeness of all data entered
  • Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participation
  • Participate in outreach activities, including but not limited to street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count

Requirements

  • Bachelor's degree and less than five (5) years of experience in the field
  • A person with five (5) years of experience in the field and no degree
  • A veteran with three (3) years related work experience
  • Knowledge of customer service skills, previous telephone system experience, and proficient computer skills
  • Well organized, self-starter, and able to work as a member of a team
  • Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills
  • Ability to work independently and solve problems creatively
  • Superior written and oral communication skills mandatory, as well as the ability to communicate professionally and appropriately via telephone and in person
  • Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request
  • Must demonstrate initiative and strive to continually improve process and relationships
  • Excellent time management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines
  • Aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs
  • Ability to remain non-judgmental, empathetic, and respectful of the homeless veterans we serve

Benefits

Volunteers of America Mid-States offers a rich and robust benefits package that supports a healthy work-life balance, including:

  • Health and Wellness
  • Financial Wellbeing
  • Work Culture
  • Training & Development

About Us

Volunteers of America Mid-States is a non-profit organization that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors, as well as care and support for individuals with developmental disabilities, healing accountability, and free HIV testing and education.

We are an equal opportunity employer

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