Retail Sales Associate

4 days ago

Garden City, New York, United States Brilliant Earth Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Brilliant Earth. As a Jewelry Consultant, you will play a key role in providing an exceptional experience for every customer who walks through our doors.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A diverse and inclusive work environment.
  • A comprehensive training program to ensure your success in the role.
  • A generous discount on our jewelry.
  • Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving back and volunteer opportunities.
  • Insurance, including medical, dental, and vision insurance, as well as 401k match and paid time off.
Requirements
  • A passion for delivering exceptional customer experiences.
  • A drive to exceed sales targets and achieve individual revenue goals.
  • Excellent communication and interpersonal skills.
  • Able to work a full-time schedule, including weekend days.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to reviewing your application and discussing this opportunity further with you.

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